Last updated: October 06, 2025

1. Scope & Eligibility
Products are for research use only and non-returnable unless damaged, defective, or incorrect.

2. Cancellation
Must request cancellation within 24 hours before shipping.

3. Damaged, Defective, or Incorrect Items
Report within 7 days with photos to support@adonyxbio.com.

4. Return Process
Approved returns must be shipped back within 14 days of authorization.

5. Refund Method
Refunds processed to the original payment method within 7 business days of receipt.

6. Non-Returnable Items
Opened vials, used products, and custom orders cannot be returned.

Contact: support@adonyxbio.com | +1 (512) 762-5154